Have you ever had a client who was angry with you over what seemed to be the smallest of things?
Have you ever gotten frustrated with a client who was being what you considered to be unreasonable?
What about an agent who didn’t return your telephone call or email in what you thought was a timely fashion?
Have you ever not returned a telephone call promptly? What about an email?
Have you received an email that was perhaps a bit more harsh than the situation called for?
Have you ever sent an overly harsh email?
You Probably Answered Yes To One
Whether we are honest enough to admit to it or not, I think that most of us can answer “yes” to at least one of these questions.
We Are Human
But stop for a moment and think about what you were going through when you did this to someone else. As real estate agents we try our very best to put on the best face possible to our clients and the general public. In general, we are upbeat and fairly pleasant people. But every once in a while we show our human side. This completely natural behavior can surface for a variety of reasons.
What’s Behind It All
Maybe you were working with an extremely difficult client who was making an unreasonable request. Maybe you had worked for 14 days straight without taking a break and were just exhausted. Or perhaps you were experiencing some personal issues that have you a little preoccupied.
Whatever the reason, sometimes we need to remember that everyone has difficult days. Most of us don’t intend to be mean-spirited or non-responsive or send an angry email…maybe it’s just that today is not the best of days.
Cut Them Some Slack
So when this happens to you…and it will, give the other person/agent the benefit of the doubt that this is not the norm for them. You just don’t know what someone is going through on a given day. While we can’t control their behavior, we can control our response to their behavior. Please don’t take it personally because more than likely, it’s not about you…it’s about them. Be patient, understanding and think to yourself, “maybe they’re just having a bad day”.
Even Realtors deserve a “pass” on some days…wouldn’t you agree?
- You Are So Much More Than A Real Estate Agent
- When Your Best Isn’t Good Enough
- I Thought This Would Be Easier
- Our Clients Make Us Better Real Estate Agents
- Change Is Good
- Just Roll With It
Real-Life Real Estate Training – The Training You Need, When You Need It
- Have you struggled turning contacts into clients?
- Are you working hard, but hardly making any money?
- Are you beginning to think you made a bad career choice?
If you answered “yes” to any of these questions you are in the right place! The Real-Life Real Estate Training program was designed to transform you and your business so that you achieve your goals. It doesn’t matter what stage in your real estate career you are in…new, experienced, or somewhere in between, our systems will help you focus your time, energy and effort on the right areas of your business.
The Real-Life Real Estate Training program was designed by an active Realtor, so our program is totally realistic, doable and easy to put into action immediately.
My name is Candy Miles-Crocker and I’d love to talk to you if you still have some questions or need additional information. Fill out my online contact form or give me a call at (202) 669-1924. Check out what our valued clients have said about us on our testimonials page.